Contact Us
6 Cricket Avenue
Ardmore, PA 19003
(610) 896-0701
(800) 80-SWAIN
(610) 896-0704 (Fax)
Email Us Now
Hours of Operation:
Monday - Friday:
9am-6pm
Saturday: By Appointment
Email Newsletter
Testimonials
"Our company has almost doubled in size during the last year, and Swain Techs has been with us every step of
the way. Our needs have increased and changed, and Swain has flexibly, professionally, and skillfully
implemented solutions and accommodated us throughout the process. We do not know where we would be
without them!"
— Erica K. Irvine
, Human Resource Manager, Iberdrola Renewable Energies USA
Our Rates 
Standard Service Rates
Onsite ServiceMon - Fri (9am-6pm)
$110 / hour (minimum 1 hour, billed in ½ hour increments thereafter)
After-Hours & Holidays
$150 / hour (minimum 2 hours, billed in ½ hour increments thereafter)
Emergency Response
25% Surcharge (4-hour guaranteed emergency response)
Trip Charges
Up to 25 miles
$40.00
Center City Philadelphia
$50.00
25 to 50 miles
$60.00
50 to 80 miles
$80.00
Over 80 miles
$0.75 / mile traveled (both directions)
In-Shop Service
General Charges
$125 bench-fee per system per incident (includes all service work performed to resolve issue)
DVD Data Backup
$45 fee per backup up to 1 DVD ($5 / additional DVD)
Data Recovery
$245 fee per drive (software recovery attempt of damaged, deleted or corrupted information)
Pick-up / Drop-off
$20 + applicable trip-charge (up to 10 minutes for delivery/reconnection)
Remote Services
Remote/Phone Service
$110 / hour (minimum ½ hour, billed in ½ hour increments thereafter)
Website Design
Website Design & Maint.
$110 / hour (minimum ½ hour, billed in ½ hour increments thereafter, project pricing also available on request)
IT Project Management & Consulting
IT Project Management & Consulting Services
$125 / hour (minimum 2 hours, billed in 1 hour increments thereafter)
Business Service Contracts
Standard Business Service Contract — Security, Reliability & Peace of MindWorkstations
$60 / month
Servers
$150 / month
Inclusions:
- Quarterly patching/updates
- Unlimited service/support for network servers
- Unlimited service/support for workstations and notebook computers
- Application support for Windows Operating System and Microsoft Applications
- Emergency response – Next business day guarantee
- Detailed monthly report of service and usage
Premium Business Service Contract — Like your own IT department at a fraction of the cost!
Workstations
$110 / month
Servers
$250 / month
Inclusions:
- Monthly patching/updates
- Unlimited service/support for network servers
- Unlimited service/support for workstations and notebook computers
- Application support for Windows Operating System, Microsoft Applications and other major applications
- Emergency response – 4 hour guarantee
- Priority scheduling of non-critical network changes
- Service time to install, configure and migrate to new equipment and network changes
- Detailed monthly report of service and usage
Website & Email Hosting
Standard Hosting Plan
$19.95 / month
- Windows Servers (IIS 6)
- 250MB Web Space
- 25 Email Addresses
- FTP Access
- SonicWall Firewall Protected
- Daily & Monthly Usage Reports
Enhanced Hosting Plan
$29.95/month
- Windows Servers (IIS 6)
- 500MB Web Space
- 50 Email Addresses
- FTP Access
- FrontPage Server Extensions
- SonicWall Firewall Protected
- Daily & Monthly Usage Reports
- PHP Scripting
Premium Hosting Plan
$39.95 / month
- Windows Servers (IIS 6)
- 1GB (1024MB) Web Space
- 100 Email Addresses
- FTP Access
- FrontPage Server Extensions
- SonicWall Firewall Protected
- Daily & Monthly Usage Reports
- PHP Scripting
- MySQL Database
- SSL Certificate
Get 2 Months FREE! When you pay for 12-months of hosting at any plan level upfront you'll receive a discount of 2-months; you also get the convenience of only making one payment - call us at (610) 896-0701 to sign-up!
General Information
6 Cricket AvenueArdmore, PA 19003
(610) 896-0701
(800) 80-SWAIN
(610) 896-0704 (Fax)
Email Us Now
Hours of Operation:
Monday - Friday:
9am-6pm
Saturday: By Appointment
Services We Provide
- Network & Server administration, management, service, repair and implementation (All major brands supported)
- Computer/Workstation service, repair and upgrades (All brands supported)
- Printer service & repair (all brands supported)
- Data recovery and Business Continuity Planning
- IT Project Management & Consulting Services
- VOIP system implementation & maintenance
- POS system implementation & maintenance
- Website design, maintenance and hosting
General Exclusions/Conditions for Business Service Contracts
- Annual agreement required (billed monthly)
- Parts and materials are not covered (except where applicable by manufacturer warranty)
- Minimum of 5 covered systems
- All systems at a location/office/site must be covered
- Additional locations within 35mi radius and less than 5 systems can be added for a 10% surcharge
- Standard service contract does not include installation, configuration, migration of new equipment, software or systems.
Business Hour Block Contracts
- Annual agreements include a pre-determined block of service/support hours at a discounted rate
- Service Level Agreements customized to your needs with either a 4-hour or 1-business day response time guarantee
- Designated primary and secondary support technicians familiar with your network and environment
- Business hour block contracts are a great option for any company who regularly uses 25 hours or more each month