Did you know that most help desk calls are printer related and that up to 30% of an administrator's time is spent on printing issues? (BIS Strategic Decisions Inc.) It has also been estimated that end user time devoted to non-job related activities, like fixing printing problems, accounts for 50% of costs. Help desk upgrades and other hidden expenses quickly exceed a printer's original purchase price. Usually these expenses are not even figured into the initial printer budget. Add also the costs of down time, finding the friend who "knows how to fix the printer", restarts, false starts, letterhead printed upside down, and so on...

Every time a printer malfunctions, is used improperly or lags behind in performance your company loses money in lost productivity and costly human intervention.

We repair and maintain:

• Enterprise network and color printers.
• Form feeding receipt printers for banks and financial institutions.
• Desktop laser printers.
• All major printer vendors and models including: Hewlett Packard, Lexmark, Canon, Xerox, Tektronix and more.

We provide:

• Competitive pricing on all replacement parts, toners and consumables
• Experienced technicians.
• Committed response times.

For many printer models, we keep spare parts at our local support center for ease of repair and decreased down-time.  We are a parts and components reseller for every brand we support. This means you receive the lowest price on ink, toners and replacement hardware.  Monthly printer maintenance agreements are available specifically tailored to your business.

Rates

Onsite Service

• Mon - Fri (9am-5pm): $110 / hour (minimum 1 hour, billed in ½ hour increments thereafter)
• After-Hours & Holidays: $150 / hour (minimum 2 hours, billed in ½ hour increments thereafter)
• Emergency Response: 25% Surcharge (4-hour guaranteed emergency response)

Trip Charges

• Up to 25 miles: $40.00
• Center City Philadelphia: $50.00
• 25 to 50 miles: $60.00
• 50 to 80 miles: $80.00
• Over 80 miles: $0.75 / mile traveled (both directions)

In-Shop Service

• General Charges: $125 bench-fee per system per incident (includes all service work performed to resolve issue)
• DVD Data Backup: $45 fee per backup up to 1 DVD ($5 / additional DVD)
• Data Recovery: $245 fee per drive (software recovery attempt of damaged, deleted or corrupted information)
• Pick-up / Drop-off: $20 + applicable trip-charge (up to 10 minutes for delivery/reconnection)

Remote Services

• Remote/Phone Service: $110 / hour (minimum ½ hour, billed in ½ hour increments thereafter)

See our entire Rate Schedule for more information and for information about our other services.