Swain Tech’s staff of experienced technicians are skilled in troubleshooting and resolving a wide variety of e-mail, application, hardware and operating system issues for your home or business.  We take the complexity out of your user environment by creating one source for all your technical support problems.

Corporate Environments
Our technicians have a great deal of experience with small to medium size desktop environments including but not limited to:

• Windows group policy enforcement and employee productivity restrictions.
• Desktop security, malware, spyware and adware cleanup.
• Remote desktop management through phone consultation, onsite visit or our Swain Virtual Techs global remote support system.
• Desktop migrations and rollouts of new corporate platforms including backup, restoration, and domain reconfigurations.
• Drive image creation, re-eingineering and modification to accommodate new platforms and network architectures.

We sell, install, configure and maintain a host of productivity applications including the entire Microsoft product line, Quickbooks and numerous others.  Click here to view our list of industry partners, all of which we sell, service and support.

Individuals
According to recent estimates by Symantec (makers of Norton Anitvirus), over 500 new strands of computer viruses are identified each month. Spyware and Adware are at an all-time high and companies like American Express have spent in excess of 200 million dollars to protect Internet users against identity theft. What type of information do you store on your hard drive?  Bank accounts? Financial planning information? Credit card numbers?  Swain Techs provides you with the tools and knowledge to protect your private information from malicious threats and keep your home or business moving toward financial independence.

Service Features Include:

• On-Call 24x7x365 help desk services.
• Fixed price bench fees.
• Experienced advice to address the most dangerous Internet threats.
• Application and operating system support.
• E-mail and Microsoft Outlook support.

Rates

Onsite Service

• Mon - Fri (9am-5pm): $110 / hour (minimum 1 hour, billed in ½ hour increments thereafter)
• After-Hours & Holidays: $150 / hour (minimum 2 hours, billed in ½ hour increments thereafter)
• Emergency Response: 25% Surcharge (4-hour guaranteed emergency response)

Trip Charges

• Up to 25 miles: $40.00
• Center City Philadelphia: $50.00
• 25 to 50 miles: $60.00
• 50 to 80 miles: $80.00
• Over 80 miles: $0.75 / mile traveled (both directions)

In-Shop Service

• General Charges: $125 bench-fee per system per incident (includes all service work performed to resolve issue)
• DVD Data Backup: $45 fee per backup up to 1 DVD ($5 / additional DVD)
• Data Recovery: $245 fee per drive (software recovery attempt of damaged, deleted or corrupted information)
• Pick-up / Drop-off: $20 + applicable trip-charge (up to 10 minutes for delivery/reconnection)

Remote Services

• Remote/Phone Service: $110 / hour (minimum ½ hour, billed in ½ hour increments thereafter)

See our entire Rate Schedule for more information and for information about our other services.